Video Visit Audio Freezes or Gets Choppy

What is the expected behavior for this feature?

• When joining a VV the audio will remain audible and clear for the duration of the appointment. 

Where is this issue located?

• Video Visit after joining.

Troubleshooting & Issue reporting tips:

• Have ONLY 1 Care hub tab open during the time you start the VV.
  
• Turning YOUR video OFF may help. 
  • If this doesn't help, the member could also try toggling their video OFF.  
    • Decide what option creates the best member experience before logging off and re-joining OR ask the member what their preference is. 

Current bug tracking 

• Known bugs:  open Jira tickets

  • NAN-3229 submitted 10/3/24

Next Steps

• Look here

Additional information/ enhancements:

• Ongoing work on latency.
• Ongoing improvements being made to video visit quality and reliability.